Hey! I’m Susan Boles, the founder of ScaleSpark
For most people, dealing with the “back-end” of running a business is just one more thing on a never-ending to-do list.
For me, it’s a passion.
I spend all day, every day, trialing new software, diving deep into refining processes and working with people like you to make running your business feel effortless.
I love efficiency and playing with the latest and greatest SaaS software.
I’ll totally fangirl over the latest feature addition to Accelo or Drift and I can go down the rabbit hole debating one accounting software over another (Xero rules, Quickbooks drools…)
What I Believe
The goal is to do the best work possible, but with the minimum amount of effort on low-value tasks – I call this Lazy Perfectionism.
If a machine/robot/computer can do a task faster and better than you can, let it.
If running your business feels exhausting or full of “busy work,” you’re probably doing it wrong.
All your software should work together seamlessly. If it doesn’t, you’ll just end up duplicating work, never feeling confident your data is accurate and just generally feeling constantly frustrated.
Your software should be easy to use and easy to learn, even for the most tech-challenged folks. If it’s not, no one will actually use it.
When your systems are set up properly, the technology should just fade into the background and make life easier.
I’ve built, researched, and implemented software and other systems for a huge variety of organizations – from the military to major universities, from small retail shops to marketing agencies.
I’ve owned 4 businesses of my own, and have a knack for being a “fixer,” who solves problems, identifies opportunities, and sees through the mess to find the order
Some highlights from my career:
Started my career in the Air Force, where I was commissioned as a lieutenant. At the age of 21, I was the first female commander of the SWAT team on base, overseeing a law enforcement and security team of 120 people.
After the AF, I headed into the wacky and crazy world of higher ed, and business intelligence, serving as the chief data officer for several colleges and universities
Then, I got my MBA in Entrepreneurship, and my love for data grew into a passion for small business success…
Bought a failing guest ranch in Colorado. Turned it into a kick-ass, profitable bar by implementing software to manage the entire ranch.
Launched a running store in Colorado, while also working full-time in data analysis at a local college. I had to find and implement all of the software (bookkeeping, POS, loyalty system, etc.) that would make the business function as smoothly as possible. Today, Twisted Trails Running Company is one of the premier trail-running specialty retail stores in the country.
Most recently, I was the CFO for the facilities department of a major SEC university. I managed HR for 375 people, a fleet of 100+ vehicles and a budget of about $100M, including managing 400+ cost centers/accounts.